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itelebill.com customer faq

As Easy As A Phone Call

Browse a list of our most common questions people have about iTelebill and the mobile payment process.
01. Who are iTelebill?

iTelebill are the mobile payment specialists for online & micro billing payments, we provide an online payments service that makes it easy and safe to pay for virtual and digital goods with your mobile phone.
No credit card or bank account is required.

02. How long does a iTelebill transaction take?

The iTelebill part of the transaction takes seconds, however, some webmasters may take longer to credit your account.

03. Why is iTelebill safer than a credit card?

iTelebill is safer because in order to complete a transaction we require text message confirmation. This means someone could not complete a transaction using your telephone number only, they would need to have access to your phone. A credit card, on the other hand, is directly connected to your personnal details and if someone has your credit card numbers they don't need to have the card on hand to make the transaction.

04. What personal information is collected?

Using iTelebill does not require registration, so we only collect your phone number. All personal information is encrypted anytime
it is sent over the internet.

05. What do I need to do to complete a payment?

In most caes you will just need to reply to the text message we send you when you have selected to pay using iTelebill.

06. How am I charged?

Your iTelebill purchases will appear on your regular phone bill.

07. What if my phone is pre-paid or pay-as-you-go?

The charge is deducted from the balance on the phone account at the time of the transaction. If you do not have sufficient funds, your transaction will be declined.

08. I tried to pay, but I am not receiving a text on my phone and it’s been several hours.

There could be a number of reasons why your payment may not be working. There may be temporary problems with your mobile operator, you may have insufficient funds on your pre-paid mobile phone, or you may have previously blocked all Premium SMS services when cancelling another mobile service. If you are receiving other text messages and you have not received a iTelebill text after an hour of trying, please Contact Us and we?ll try to help.